At IT Partsmaster, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please review our returns policy below to understand how we can assist you in the return process.

1. Eligibility for Returns:

• Items must be unused, undamaged, and in their original packaging.
• Returns must be initiated within 7 days of the purchase date.
• Certain items such as perishable goods, personalized items, and digital downloads are not eligible for returns unless they arrive damaged or defective.

2. Return Process:

• To initiate a return, please contact our customer service team at sales@itpartsmaster.co.uk within the specified return period.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our customer service team will provide you with a return authorisation form and further instructions on how to proceed with the return.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
• We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. IT Partsmaster is not responsible for any lost or damaged return shipments.

4. Refund or Exchange:

• Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund or exchange.
• If approved, refunds will be issued to the original payment method used for the purchase within 3-5 business days.
• Exchanges for the same item or a different product of equal value may be processed based on availability.

5. Restocking Fee:

• A restocking fee of 5% may be applied to returns for certain items. This fee will be deducted from your refund.

6. Damaged or Defective Items:

• If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt for assistance. We will arrange for a replacement or refund at no additional cost to you.

7. Non-Returnable Items:

• The following items are not eligible for return:
  • Perishable goods.
  • Personalized or custom-made items.
  • Digital downloads or subscriptions.
  • Gift cards.

8. Final Sale Items:

• Items marked as "Final Sale" are not eligible for return or exchange unless they arrive damaged or defective.

9. International Returns:

• International returns may be subject to additional shipping fees, customs duties, and taxes. Customers are responsible for any associated costs.

10. Policy Changes:

• IT Partsmaster reserves the right to modify or update this returns policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team. Thank you for shopping with us!

IT Partsmaster

customerservice@itpartsmaster.co.uk

0800 170 7012